News, Press Coverage
26 June 2020

ING Direct signs with natural language AI outfit Expert Systems

Finextra

Expert System today announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations.

Expert System’s Natural Language Understanding (NLU) capabilities will be instrumental in augmenting ING customer service agents and accelerating the application of Robotic Process Automation (RPA) to a broader range of knowledge-based processes.
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