Innovative customer interaction management solution
Vodafone, one of Europe’s leading mobile operators, selected Expert System semantic technology to develop an innovative customer integration management solution for its SMS 190 application. Cogito Answers supplies the semantic self-help backbone that provides a natural language interface for the over 250,000 requests that SMS 190 receives each month. Cogito Answers automatically understands and categorizes the requests and retrieves content from the knowledge base to provide users with accurate responses. Today, over 80% of requests are handled via SMS 190.